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Evidence Guide: SIFCCAC002 - Schedule burials or cremations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIFCCAC002 - Schedule burials or cremations

What evidence can you provide to prove your understanding of each of the following citeria?

Respond to enquiries.

  1. Respond to enquiries regarding burials, cremations and services from funeral home personnel.
  2. Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements.
Respond to enquiries regarding burials, cremations and services from funeral home personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Schedule burials or cremations.

  1. Consult with relevant personnel to schedule burials, cremations and services.
  2. Enter scheduling data and records into workplace information systems.
  3. Communicate schedules to relevant personnel.
  4. Complete bookings correctly.
  5. Check and complete relevant documentation.
Consult with relevant personnel to schedule burials, cremations and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enter scheduling data and records into workplace information systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate schedules to relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete bookings correctly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and complete relevant documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to enquiries.

  1. Respond to enquiries regarding burials, cremations and services from funeral home personnel.
  2. Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements.
Respond to enquiries regarding burials, cremations and services from funeral home personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Schedule burials or cremations.

  1. Consult with relevant personnel to schedule burials, cremations and services.
  2. Enter scheduling data and records into workplace information systems.
  3. Communicate schedules to relevant personnel.
  4. Complete bookings correctly.
  5. Check and complete relevant documentation.
Consult with relevant personnel to schedule burials, cremations and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enter scheduling data and records into workplace information systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate schedules to relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete bookings correctly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and complete relevant documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Respond to enquiries.

1.1 Respond to enquiries regarding burials, cremations and services from funeral home personnel.

1.2 Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements.

2. Schedule burials or cremations.

2.1 Consult with relevant personnel to schedule burials, cremations and services.

2.2 Enter scheduling data and records into workplace information systems.

2.3 Communicate schedules to relevant personnel.

2.4 Complete bookings correctly.

2.5 Check and complete relevant documentation.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Respond to enquiries.

1.1 Respond to enquiries regarding burials, cremations and services from funeral home personnel.

1.2 Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements.

2. Schedule burials or cremations.

2.1 Consult with relevant personnel to schedule burials, cremations and services.

2.2 Enter scheduling data and records into workplace information systems.

2.3 Communicate schedules to relevant personnel.

2.4 Complete bookings correctly.

2.5 Check and complete relevant documentation.

Evidence of the ability to:

handle enquiries and communicate with funeral home personnel to schedule burials or cremations in a manner that meets all parties’ needs

identify details of burial or cremation and service requirements, including social, cultural and religious requirements

communicate scheduling information to relevant personnel.

Evidence of performance of scheduling burials or cremations on two or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

roles and responsibilities of funeral home and cemetery and crematoria personnel

burial or cremation procedures

workplace information systems used to schedule burial or cremations, including electronic and manual

documentation in relation to scheduling burials or cremations, including:

Death Certificate

standard operating procedures

work orders

burial documentation

cremation documentation

council permits

schedule running sheets

site identification details

cemetery plan or map

social, religious and cultural differences and traditions in relation to burials or cremations

workplace policies and procedures regarding scheduling burials or cremations

federal, state or territory, and local government legislation and regulations relating to documentation and confidentiality requirements for burials and cremations

professional funeral services industry parameters when dealing with the bereaved.